1. What is the New.net Domain Software?
   
2. What are the minimum system requirements for the plug-in?
   
3. Is the plug-in required to resolve New.net™ domains?
   
4. What browsers currently support the plug-in installation?
   
5. How can I fully uninstall the New.net plug-in?
   
6. Will there be newer versions of the plug-in that I would need to download and install?
   
7. What information is sent to the New.net servers during an auto-update? Isn't this considered "spyware"?
   
8. The plug-in will not install when using Windows 95a, Windows 95b or Windows NT. Why?
   
9. Is there a standalone version of the plug-in that I can send via e-mail or save on disk?
   
10. How can I configure my MAC to resolve New.net domains?
    
11. How can I configure my Linux/Unix machine to work with New.net domains?
    
12. How can I configure my Win98 (Windows 98) or WinME (Windows ME) machine to work with New.net domains?
    
13. How can I configure my Win2K (Windows 2000), or WinXP (Windows XP) machine to work with New.net domains?
14. What is Quick!?
    
15. How can I get Quick!?
    
16. Can I Turn Quick! Off?

1. Can I use my New.net domain names for e-mail?
   
2. How do I configure a mail server to support New.net domain names?
3. Sending, receiving and replying to e-mail addresses containing New.net domain names?
   
4. What e-mail clients does the New.net plug-in support?
   
5. What web mail programs does the New.net plug-in support?
   
6. Does the New.net plug-in support IMAP4 or MAPI?
   
7. What is an MX Record and how can I use it?

1. How can I forward my new domain to an existing website?

1. I represent a web host company, how can I configure my nameservers to support New.net domains?
   
2. Which web hosts currently support New.net domains?

1. How can I submit my New.net domains into the popular search engines?

1. How can I get my ISP to provide access to New.net domain name extensions?
   
2. I represent an ISP, how can I provide access to New.net domain name extensions?
   
3. How do I configure my nameservers for my New.net domains?

Plug-In

1. What is the New.net Domain Software?
The New.net Domain Software application provides a better way to navigate the Web. It will allow you to access dynamic new domain name extensions such as .shop, .inc, and .tech, and get targeted Internet search results when you enter keywords directly into you browser address bar or when you can't find the website you are looking for.

2. What are the minimum system requirements for the plug-in?
The plug-in requires Windows 98, Windows ME, Windows 2000, Windows XP Home, or Windows XP Pro. Installation requires Internet Explorer 5.0 or higher.

Note: Windows 2000, and Windows XP users require administrator access in order to install our plug-in.

Back to top

3. Is the plug-in required to resolve New.net domains?
No. The plug-in is only necessary for customers that do not currently access the Internet with one of our ISP partners. Customers using one of our ISP partners are able to resolve all New.net domains without the need for our plug-in.

4. What browsers currently support the plug-in installation?
The plug-in installation only supports Internet Explorer v5.0 or higher. Below is the URL for the browser installation:

Note: AOL uses Internet Explorer for their browser.

Internet Explorer and AOL: http://www.new.net/download/instructions_win_ie.tp

5. How can I fully uninstall the New.net plug-in?
To uninstall the application, please follow the steps below:

1. Click on Start.
2. Select Settings.
3. Click on Control Panel.
4. Double-click on the Add/Remove Programs icon.
5. Select the New.net Application.
6. Click on the Add/Remove button.
7. Once the program has uninstalled, click on the OK button.

The above steps will fully remove the New.net plug-in. However, the Windows operating system will retain a record that the New.net plug-in previously had been installed on your computer in "C:\Windows\Downloaded Program Files." This file is harmless, but can be removed by following the steps below:

1. Click on Tools.
2. Click on Internet Options.
3. Under the General tab, click on the Settings button.
4. Within the Settings window, click on the View Objects button.
5. Within the Downloaded Program Files window, locate and delete Tldctl2c Class.
6. Close the Downloaded Program Files window.
7. Click on the OK button within the Settings window.
8. Click on the OK button within the Internet Options window.
9. Close Internet Explorer.

7. What information is sent to the New.net servers during an auto-update? Isn't this considered "spyware"?
New.net respects the privacy of all its customers and would never transmit any personal information from any computer. The ONLY information sent from our plug-in to our servers is the version number.

Back to top

8. The plug-in will not install when using Windows 95a, Windows 95b or Windows NT. Why?
The plug-in is no longer supported on Windows 95 and Windows NT machines. You can still access New.net domains if you are using one of our ISP partners for Internet access. Click here to see the list of our ISP partners.

9. Is there a standalone version of the plug-in that I can send via e-mail or save on disk?
However, if you would like to send the link to install the plug-in via e-mail; the URL is provided below.

Internet Explorer: http://www.new.net/download/instructions_win_ie.tp

10. How can I configure my MAC to resolve New.net domains?
For Macs running MacOS 7.5.2 through 9.1:

1. Open the TCP/IP Control Panel and locate the box labeled "Additional Search Domains"
2. In this box, type: "new.net" (without quotes) on its own line.
3. Close the TCP/IP Control Panel

1. Open the Network pane of the System Preferences.
2. If locked, click on the lock icon and provide your user name and password.
3. Locate the Search Domains box under the TCP/IP tab.
4. In this box, type: "new.net (without quotes) on its own line.

11. How can I configure my Linux/Unix machine to work with New.net domains?
Edit the following file: /etc/resolv.conf. In this file, look for the line that starts with "search" and add "new.net" to the end of the line. Thus if the resolv.conf file currently reads like this:

                        search company.com
                        nameserver 1.2.3.4
                        

You should change it, so that it now reads:

                        search company.com new.net
                        nameserver 1.2.3.4
                        

If there is no "search" line in the file, but there is a "domain" line, then replace "domain" with "search" and then add the new.net as above.

Your Linux/Unix machine should now resolve and enable your web browser to see the new domains.

Back to top

12. How can I configure my Win98 (Windows 98) or WinME (Windows ME) machine to work with New.net domains?
Currently, there are two ways that your machine can work with New.net domains:

1. If you are already using one of our ISP partners for Internet access, then you will need to do nothing but enter the domain name within the browser on your machine. Click here to see the list of our ISP partners.

   OR

2. If you are not using one of our ISP partners for Internet access, then you will need to download and install our plug-in. Once installed, your machine will be able to browse New.net domains. The link for the plug-in: Internet Explorer.

1. If you are already using one of our ISP partners for Internet access, then you will need to do nothing but enter the domain name within the browser on your machine. Click here to see the list of our ISP partners.

   OR

2. If you are not using one of our ISP partners for Internet access, then you will need to download and install our plug-in. Once installed, your machine will be able to browse New.net domains. The link for the plug-in: Internet Explorer.

Click here to download System Administration Instructions.

14. What is Quick!?
Quick! is brought to you by New.net as part of our mission to help deliver easier Web navigation. Now you can type search queries in the form of "anything". Search right in your browser's address window. You will receive relevant results that will be returned based upon the information you entered in the browser. In addition to making it easier for you to find what you're looking for on the web, Quick! also includes a browsing helper to assist you with typos or other errors and keyword searches entered into your browser address window.

15. How can I get Quick!?
To use Quick! on your PC, simply click the ‘Enable your Browser’ button at the top of this page.

16. Can I Turn Quick! Off?
It is easy to turn off Quick! by going to http://www.new.net/quicksearch/about_quicksearch.html, and clicking on the appropriate browser link under the "How to Deactivate the Quick! Service" section.

E-mail

1. Can I use my New.net domain names for e-mail?
Yes, New.net domain names can be used in e-mail addresses as follows:

First, as with any domain name that you want to use for e-mail, you need to either (1) sign up for e-mail service with a third-party provider, or (2) operate your own mail server for e-mail. Many companies that offer hosting services also provide e-mail services, and other companies provide web-based e-mail services. The third-party provider that you choose will need to configure their mail servers to support New.net domain names. If you operate your own mail server, you will need to do the same. See "How do I configure a mail server to support New.net domain names?" below. In the coming weeks, we will provide a list of leading third-party e-mail service providers that support New.net domain names.

Second, you need to configure your e-mail client (i.e., Outlook, Eudora or other e-mail application) to include your New.net domain name in your email address for sending and receiving e-mails, just like you would do to set up e-mail for any other domain name. If you do not use an ISP that supports New.net domain names AND you do not use the New.net plug-in, we recommend that you set up your e-mail client to use the longer form of your New.net domain name (i.e., "pie.shop.new.net" instead of "pie.shop") in your e-mail address.

Third, when you send e-mails to persons who have not installed New.net's plug-in AND do not use one of New.net's ISP partners, such persons will need to add ".new.net" to your e-mail address in order to reply to your e-mail. If you are using the New.net plug-in, the plug-in will automatically append ".new.net" to your e-mail address when you send e-mail, and persons receiving the e-mail will be able to reply without making any change. If you do not use the New.net plug-in, we recommend that you configure your e-mail client to automatically include the following as a "signature" or "tag line" on the bottom of every e-mail that you send: "To reply to this e-mail, get the New.net plug-in at www.new.net or add ".new.net" to the end of my-email address."

Back to top

2. How do I configure a mail server to support New.net domain names?
When a New.net domain name is purchased, we assign both www.pie.shop and www.pie.shop.new.net. This ensures that the website can be accessed both by users who access the Internet via one of our ISP partners and users that use our plug-in to recognize New.net domains. This also holds true for e-mail.

In our example, users with access to New.net domains via the plug-in will send the e-mail address of yourname@pie.shop.new.net and users with access via ISP partners will send the e-mail address of yourname@pie.shop. Because there are two different requests that can be sent to the nameserver, it is very important to recognize both forms of the domain name and keep them synchronized.

To do this, you would need to create two separate zone files, one for pie.shop and the other for pie.shop.new.net, and they both need to point to the same MX Record.

Your New.net domain host or your IT professional would normally configure the above procedures.

3. Sending, receiving and replying to e-mail addresses containing New.net domain names?
The ability of users to send, receive and reply to e-mails that contain New.net domain names varies depending on whether users use one of New.net's partner ISPs to access the Internet and/or use the New.net plug-in:

• Persons who access the Internet via one of New.net's partner ISPs can send, receive and reply to e-mails containing New.net domain names in the same manner as e-mails containing any other domain names. The mail servers at New.net's partner ISPs have been configured to recognize New.net domain names.
  
  
• Persons who use New.net plug-in also can send, receive and reply to e-mails containing New.net domain names. The plug-in enables e-mail with New.net domain names by (1) adding ".new.net" to an e-mail address containing a New.net domain name when an e-mail is sent by someone using the plug-in, and (2) deleting ".new.net" to an e-mail address containing a New.net domain name when an e-mail is received by someone using the plug-in. The process of adding or deleting ".new.net" occurs in the background without being visible to the sending or receiving user. Thus, if you use the New.net plug-in when sending e-mails, recipients of your e-mails will receive them either in the long form (yourname@domain.extension.new.net) or the short form (yourname@domain.extension) depending on whether the recipient uses the New.net plug-in. The recipient will be able to reply to your e-mail in either case.
  
  
• Persons that neither use one of New.net's partner ISPs nor the New.net plug-in can send and reply to e-mails containing New.net domain names by manually adding ".new.net" to the end of the e-mail address. Such persons also can receive emails containing New.net domain names (without adding ".new.net") in most cases unless the provider of their e-mail service has configured its mail servers to reject e-mails received from addresses containing domain names that its mail servers cannot resolve.

Outlook
Outlook Express
Eudora
Vista NetMail
Netscape Messenger 4.7
Netscape Messenger 6.0
EasyMailer

Pine
AOL
Pegasus
Mulberry
The Bat

The New.net plug-in enables e-mail with New.net domain names by (1) adding ".new.net" to an e-mail address containing a New.net domain name when an e-mail is sent by someone using the plug-in, and (2) deleting ".new.net" to an e-mail address containing a New.net domain name when an e-mail is received by someone using the plug-in. Persons that use the plug-in with the AOL e-mail program will see the longer form of the e-mail address (yourname@domain.extension.new.net), but this will not affect operability.

Back to top

5. What web mail programs does the New.net plug-in support?
Currently, the New.net plug-in has been tested with and support the following web-based e-mail programs:

Yahoo
Hotmail
Visto
Netscape
Excite

With these web-based e-mail programs, using the New.net plug-in will add ".new.net" to any e-mail sent or replied to by a user of such programs, but the appended ".new.net" will be visible to the user.

6. Does the New.net plug-in support IMAP4 or MAPI?
Currently, the New.net plug-in does not support e-mail clients that use IMAP4 or MAPI protocols. We plan to add support for these protocols in future versions of the plug-in.

7. What is an MX Record and how can I use it?
An MX (Mail eXchanger) record controls which mail server deals with the email sent to your domain. With access to the MX record for your domain you can ensure email is routed to a mail server you are running or the mail server of another company providing this service to you.

From Manage My Account, click on the Edit DNS Info button below the domain you want to configure for a mail server. MX Records are only supported when using either URL Forwarding or Use New.net Name Servers. For each section you will have a primary and secondary MX Record; the secondary server will be used if the primary server does not respond. In the MX Record 1 and MX Record 2 fields you may enter the IP Address or hostname for the mail server (ex., "192.168.1.55" or "mail.pie.shop"). Click on the Submit button at the bottom of the screen. It will take anywhere from 2 hours to 2 days for your new settings to take effect. There is no additional charge for this service.

URL Forwarding

1. How can I forward my new domain to an existing website?
From Manage My Account, click on the Edit DNS Info button below the domain you want forwarded. Select the second option, Use URL Forwarding and then enter the URL of the existing website into the Existing URL field. Click on the Submit button at the bottom of the screen. It will take anywhere from 2 hours to 2 days for your new settings to take effect. There is no additional charge for this service.

Web Hosting

1. I represent a web host company, how can I configure my nameservers to support New.net domains?
When a New.net domain name is purchased, we assign both www.pie.shop and www.pie.shop.new.net. This ensures that the website can be accessed both by users who access the Internet via one of our ISP partners and users that use our plug-in to recognize New.net domains.

In our example, users with access to New.net domains via the plug-in will send the URL of www.pie.shop.new.net and users with access via ISP partners will send the URL of www.pie.shop. Because there are two different requests that can be sent to the nameserver, it is very important to recognize both forms of the domain name and keep them synchronized.

To do this, you would need to create two separate zone files, one for www.pie.shop and the other for www.pie.shop.new.net, and they both need to point to the same A Record or IP Address.

New.net plans to reconfigure its infrastructure shortly to eliminate the need to recognize www.pie.shop.new.net.

Back to top

2. Which web hosts currently support New.net domains?
A list of some of the web hosts that support New.net domains can be seen here.

Search Engines

1. How can I submit my New.net domains into the popular search engines?
Currently, in order to submit your New.net domain URL into search engines you will need to use the "long" URL. For example, if you own www.pie.shop, you would need to submit it as www.pie.shop.new.net. We are actively pursuing search engine partnerships so that domains can be submitted with the "short" URL.

Technical

1. How can I get my ISP to provide access to New.net domain name extensions?
Contact your ISP and ask them to "turn on" access. The steps for an ISP to provide access are simple and take only a few minutes to implement.

2. I represent an ISP, how can I provide access to New.net domain name extensions?
Click here for configuration instructions.

Back to top

3. How do I configure my nameservers for my New.net domains?
When you purchase New.net domain names, we assign to you both www.pie.shop and www.pie.shop.new.net.

This ensures that your Web site can be accessed both by users who access the Internet via one of our participating ISPs and users that use our software plug-in to modify their Internet browsers to recognize our domain names.

If you choose to use New.net's DNS setting or URL Forwarding options, New.net will maintain both of these domains for you. If you choose to delegate the authority to your own nameservers, you will have to set up your Web site to recognize both forms of your domain name and keep them synchronized.

New.net plans to reconfigure its infrastructure shortly to eliminate the need for you to continue recognizing www.pie.shop.new.net as we will be setting this automatically for you based on what you've configured in your www.pie.shop domain.

For questions regarding domain registration or pricing.
Customer Service
Email: support@new.net

For technical questions regarding our website or plug-in.
Technical Support
Email: support@new.net